Last updated: April 2025
This Privacy Policy explains how Serrano Social Co. ("I", "me", "my") collects, uses and protects information about you when you visit this website, enquire about my services, or become a client. I am committed to handling your data responsibly and in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
If you have any questions about this policy, please get in touch at [email protected].
Who I am
Serrano Social Co. is a sole trader social media management business based in Cheltenham, UK. I am the data controller for the personal information collected through this website and in the course of providing my services.
What information I collect
Information you give me directly
- Your name and contact details (email address, phone number) when you fill in a contact form or enquire about my services
- Information about your business, including social media accounts and website details, when you become a client
- Any content, images or files you share with me as part of our working relationship
- Payment details when you pay for my services (processed securely through a third-party payment provider — I do not store card details)
Information collected automatically
- Basic analytics data such as pages visited, time spent on the site and how you arrived (via Google Analytics or similar)
- Your IP address and browser type, collected automatically by web hosting and analytics services
How I use your information
I use the information I collect to:
- Respond to your enquiries and provide the services you have requested
- Manage our working relationship, including delivering content, reporting and communication
- Send you information about my services where you have asked me to, or where I have a legitimate interest in doing so
- Improve this website and understand how visitors use it
- Meet my legal and contractual obligations
Legal basis for processing
I process your personal data on the following legal bases:
- Contract — to fulfil my obligations to you as a client
- Legitimate interests — to respond to enquiries and improve my services
- Consent — where you have opted in to receive marketing communications
- Legal obligation — where required by law (for example, keeping financial records)
Who I share your information with
I do not sell or rent your personal data to anyone. I may share your information with:
- Third-party tools and platforms used to deliver my services (such as scheduling tools, Google Drive, and project management software). These are only used where necessary and are subject to their own privacy policies.
- My accountant or other professional advisers, where required
- Law enforcement or regulatory bodies, if I am legally required to do so
How long I keep your data
I keep client data for as long as our working relationship is active and for a reasonable period afterwards in case of any queries or legal requirements. Enquiry data is kept for up to 12 months. Financial records are kept for 6 years in line with HMRC requirements.
Your rights
Under UK data protection law, you have the right to:
- Access the personal data I hold about you
- Ask me to correct any inaccurate data
- Ask me to delete your data (the "right to be forgotten") in certain circumstances
- Object to or restrict how I process your data
- Receive a copy of your data in a portable format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact me at [email protected]. I will respond within 30 days.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.
Cookies
This website may use cookies to help it function and to understand how it is used. Analytics cookies are only placed with your consent. You can manage cookie preferences through your browser settings at any time.
Links to other websites
This website may contain links to other websites. I am not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
Changes to this policy
I may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. I encourage you to review this page periodically.
Contact
If you have any questions about this Privacy Policy or how I handle your data, please contact me:
Serrano Social Co.
Cheltenham, UK
[email protected]
